FIFA Museum AG
The collection of information and how We use it
The collection and use of Your information will always have a lawful basis, either because it is necessary for Our performance of a contract with You, because You have consented to Our use of Your information or because it is in Our legitimate interests. Specifically, We may use Your data for the following purposes: to provide and improve the FIFA Museum Digital Platforms, Services, or FIFA Museum Content, their features, to administer Your membership, and to enable Users to enjoy and easily navigate the FIFA Museum Digital Platforms.
The information We collect from You
The FIFA Museum collects information when You register for an account and when You enter into transactions, promotions or sweepstakes. The information collected may include but is not limited to the following personal information: email address, last name, first name, country of residence, date of birth, gender, screen name, password, ID addresses and opt-in for game and FIFA Museum Content preferences. In order to process some of Your transactions through the FIFA Museum Digital Platforms, We may also ask for Your credit card number and billing information.
The FIFA Museum automatically collects some information about Your computer when You visit the FIFA Museum Digital Platforms, regardless of whether You have registered for an account or not by just browsing Our servers. For example, the FIFA Museum will collect Your IP address, web browser software, and referring website. We also may collect information about Your location or Your online activity on the FIFA Museum Digital Platforms. Collecting this information helps the FIFA Museum to customise Your user experience and to monitor and analyse Your use of the FIFA Museum Digital Platforms and the Services. This information is also used for the FIFA Museum Digital Platforms’ technical administration and for the optimisation of the FIFA Museum Digital Platforms’ usability and functionalities.
How We use Your information
The FIFA Museum uses billing information (such as cardholder name, credit card number, and expiration date) for the purpose of completing the transaction concluded on the FIFA Museum Digital Platforms.
We use other information about You for the following general purposes: to provide You with the Services You request; to manage Your account, including processing bills; to communicate with You in general; to respond to Your questions and comments; to notify You about special offers that may be of interest to You; to prevent potentially prohibited or illegal activities; to enforce Our Terms located at Terms of Service and as otherwise described to You at the point of collection.
Aggregate information shall also be used to customise the advertising. In using the FIFA Museum Digital Platforms, You expressly entitle the FIFA Museum to collect and process Your information in particular for such marketing and customisation of the Services. You may always revoke Your consent by deleting Your account.
Identity theft and the practice currently known as “phishing” are of great concern to the FIFA Museum. Safeguarding information to help protect You from identity theft is a top priority. We do not and will not, at any time, request Your credit card information, Your account ID, login password or national identification numbers in a non-secure or unsolicited email or telephone communication.
Information Sharing and Disclosure
The FIFA Museum may send information about You to third parties when:
a) You specifically acknowledge and agree that We may disclose Your information to the following third parties contributing to the delivery of Services: SecuTix SA if You buy tickets under the following domain: https://tickets.fifamuseum.com
b) We need to share Your information to provide the product or Service You have requested; or
c) We provide the information to companies who work on behalf of the FIFA Museum under processor agreements providing for the required safeguards for Your information in accordance with applicable data protection laws; or
d) We respond to subpoenas, court orders or legal process; or
e) We believe it is necessary, as determined in Our sole discretion, to investigate, prevent, or take action regarding illegal activities, suspected fraud, emergency situations involving potential threats to the physical safety of any person, violations of Our Terms located at "Terms of service", or as otherwise required by law.
We want You to feel confident about using the FIFA Museum Digital Platforms. For that reason, We have implemented reasonable technical and organisational measures designed to secure Your information from accidental loss and from unauthorised access, use, alteration or disclosure. However, the internet is an open system and We cannot guarantee that unauthorised third parties will never be able to defeat those measures or use Your information for improper purposes.
If You communicate with the FIFA Museum by email, You should note that the secrecy of internet email is uncertain. By sending sensitive or confidential email messages or information which are not encrypted, You accept the risk of such uncertainty and possible lack of confidentiality over the internet.
a) the right to be informed about Our collection and use of information;
b) the right of access to the information We hold about You;
c) the right to rectification if any information We hold about You is inaccurate or incomplete;
d) the right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about You (We only hold Your personal data for a limited time, but if You would like Us to delete it sooner, please contact Us);
e) the right to restrict (i.e. prevent) the processing of Your information;
f) the right to data portability (obtaining a copy of Your information to re-use with another service or organisation);
g) the right to object to Us using Your information for particular purposes; and
h) rights with respect to automated decision-making and profiling.
If You have any cause for compliant about Our use of Your information, please contact Fédération Internationale de Football Association (FIFA), Data Protection Officer, FIFA-Strasse 20, 8044 Zurich, Switzerland or send an email to firstname.lastname@example.org.
We may require You to provide verification of Your identity. If We are unable to help, You also have the right to lodge a complaint with the Swiss Federal Data Protection and Information Commissioner (“FDPIC”) or the competent Information Commissioner in the EU (where applicable). Please note that in certain circumstances We may withhold access to Your information where We have the right to do so under current data protection legislation.
Updating/deleting Your information
You may review, correct, update, change or delete Your personal information at any time by accessing Your account on the FIFA Museum Digital Platforms. We will accommodate Your request for deletion if We do not have any legal obligation to retain the record.
Links to Other Sites
Our policy towards minors
We do not collect personal data from children under 16. Under-16s should always ask a parent or guardian for permission to use our digital services. We recommend that parents and guardians clear their browser cache of cookies to minimise the personal data collected. If we find out that we have collected data from a child without permission, we will delete it.
Withdrawal of consent
In the event consent was given, You have the right to withdraw such consent given at any time by sending a written notice to to Fédération Internationale de Football Association (FIFA), Data Protection Officer, FIFA-Strasse 20, 8044 Zurich, Switzerland or an email to email@example.com.
Jurisdiction and applicable law